Industry · eCommerce
62% CSAT lift.
Marketplace, DTC and retail — CX, ops, and analytics under one roof.
Pain points
What's hurting ecommerce operators in 2026.
Tier-1 support volumes overwhelm in-house teams.
Returns and reverse-logistics eating margin.
Personalisation stuck at email + recommendations.
Our approach
How we fix it.
NexaChat handles 70–80% of Tier-1 contacts.
Reverse-logistics automation with predictive routing.
Real-time personalisation across web, app and CRM.
Outcomes
The numbers we typically deliver.
78%
Tier-1 contained by AI
12%
returns cost reduction
62%
CSAT lift
Compliance
The compliance posture for ecommerce.
PCI-DSSGDPRCCPA
Detailed certifications and policies are on our Trust Center.
Run a 30-min outcomes audit.
We'll bring our ecommerce playbook. You bring your hardest workflow.
Book the audit