Case studies

Proof that speaks for itself.

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Deployed an AI-powered WhatsApp Commerce Bot connecting shoppers, retailers, and Cadbury on one intelligent platform with zero app download required.

Reduced claim cycle time from 14 days to 8 with AI triage and BPO+RPA hybrid delivery.

NexaChat handled 78% of Tier-1 queries; human agents focused on complex cases only.

Automated KYC enrichment + analyst copilots cut average review time from 22 min to 6.5 min.

IDP + AI underwriting copilots cut commercial property submission turnaround from 9 days to 2.8 days.

Demand forecasting platform synced 6,200 SKUs across 340 stores and digital — cutting overstock by £14M.

AI deflection and AIOps cut support cost 35% while NPS improved 7 points across 18M subscribers.

IDP + RPA automated BOL, CMR, and customs paperwork — cutting document cycle time from 3.4 hours to 28 minutes.