AI customer service, reinvented.
Omnichannel AI support with human handoff.
NexaChat in one minute.
NexaChat handles voice, chat, email, WhatsApp and in-app messaging from a single agent.
LLM-powered with custom knowledge grounding and full PII redaction.
Drop-in handoff to human agents inside any contact-centre platform.
"NexaChat replaced our previous tooling in 8 weeks. The team it enabled is the real return — they spend their day on edge cases, not the obvious 80%."
— VP Operations, Fortune 500 client
Six capabilities you can ship on day one.
Omnichannel: voice, chat, email, WhatsApp, in-app
Knowledge grounding on your docs (RAG)
Sentiment + intent detection, live
Human handoff with full context
PII redaction & policy guardrails
CCaaS integrations: Genesys, NICE, Five9, Zendesk
The NexaChat loop.
Intake
Multi-channel ingress with intent + sentiment.
Resolve
Grounded LLM response with citations.
Escalate
Seamless handoff to human agents with context.
Learn
Feedback loop fine-tunes retrieval and prompts.