AI Product · NexaOps
BPO, intelligently managed.
AI-augmented BPO control tower.
What it does
NexaOps in one minute.
NexaOps is the operating system for our BPO services — live SLA, quality, and capacity.
Every agent has an AI copilot inside the platform.
You see the same dashboard we do. No black boxes.
G2 / verified
"NexaOps replaced our previous tooling in 8 weeks. The team it enabled is the real return — they spend their day on edge cases, not the obvious 80%."
— VP Operations, Fortune 500 client
Features
Six capabilities you can ship on day one.
Live SLA dashboard
Agent AI copilot
AI-assisted QA on 100% of contacts
Capacity + shift planning
Real-time outcome tracking
Client-facing portal
How it works
The NexaOps loop.
01
Plan
Forecasted volume + skill-based shift planning.
02
Run
Agents deliver service with AI copilot in real time.
03
QA
100% AI scoring with human spot checks.
04
Improve
Insight feed surfaces continuous improvement.
Integrations
Plugs into your existing stack.
GenesysNICEFive9SalesforceZendeskWorkday
Pricing